Privacy Act<=
/span>
Privacy Policy Statement
Your privacy is important to Salisbury
Your privacy is importa=
nt to
us. This statement outlines The Salisbury Group's policy on management and
protection of the personal information we hold about our clients.
It is Salisbury<=
/st1:City>
policy to respect the confidentiality of information and the privacy of
individuals. Salisbury
is bound by the National Privacy Principles contained in the Commonwealth
Privacy Act.
Salisbury's
Privacy Policy Statement will be reviewed from time to time to take accou=
nt
of new laws and technology, changes to our operations and practices and to
make sure it remains appropriate to the changing environment. =
Any private information=
we
hold will be governed by the most current Salisbury Privacy Policy Statem=
ent.
Our Privacy
Policy is based on openness about how we use, and protect, your informati=
on
We are committed to bei=
ng
open about how we use personal information. Where our documents ask for
personal information, we will state the purposes for its use and to whom =
it
may be disclosed.
Why does Salisbury collect personal informatio=
n?
We collect your personal information =
to
ensure that we are able to provide you with the products and services that
are appropriate to your needs. The process of providing financial advice =
may
seem simple, but it is the result of carefully gathering all the right
details to help us assess a client's financial situation and goals. In fa=
ct,
under the law, we have to demonstrate that we know the client and have
identified your needs, your objectives and your financial circumstances <=
i>before
we may offer you any advice.
We aim to ensure that the personal
information that we retain about you is accurate, complete and up to
date. If you provide us with incomplete or inaccurate information, =
we
may not be able to provide you with the advice, products or services you =
are
seeking.
What =
kind
of personal information do we ask for?
Because of the nature of the products=
and
services provided, government regulations and taxation laws, we ask for a
range of personal information from our customers and shareholders.
The type of personal information we may collect can include (but is not
limited to) name, address, date of birth, contact details, income, assets=
and
liabilities, account balances, tax and financial statements and employment
details.
We o=
btain most
of this information directly from our customers through questionnaires or
other forms, and from maintaining records or information provided in the
course of ongoing financial planning advice or customer service. We may a=
lso
obtain information from other sources.
Some of our insurance services also require us to collect sensitive
information. For more details, see the section below 'Sensitive informati=
on
is subject to greater restrictions'.
If you choose not to provide the information we need to fulfil your reque=
st
for a specific product or service, we may not be able to provide you with=
the
requested product or service.
How do we use this information=
and to
whom may we disclose it?
The personal information Salisbury holds is used for establish=
ing
and managing your financial products or services, reviewing your ongoing
needs, enhancing customer service and product options and giving you ongo=
ing
information or opportunities that we believe may be relevant to your
financial needs and other circumstances.
Depending on the product or service concerned and particular restrictions=
on
sensitive information, this means that personal information may be disclo=
sed
to:
<=
span
lang=3DEN-AU style=3D'mso-bidi-font-size:10.0pt'>Salisbury financial planners, bro=
kers and
those who are authorised by =
Salisbury
to review customers' needs and circumstances from time to time.
Service providers and specialist advi=
sers
to Salisbury who have been contracted to
provide Salisbury
with administrative, financial, insurance, research or other services
Other insurers, credit providers, cou=
rts,
tribunals and regulatory authorities as agreed or authorised by law, anyo=
ne
authorised by an individual, as specified by that individual or the contr=
act.
We m=
ay also be
required by law to disclose your personal information to government agenc=
ies,
including the Australian Taxation Office, the Australian Transaction Repo=
rts
and Analysis Centre (Austrac)
or a court of law.
Generally, we require that organisati=
ons
outside The Salisbury Group who handle or obtain personal information as
service providers to Salisbury acknowledge the confidentiality of this
information, undertake to respect any individual's right to privacy and
comply with the National Privacy Principles and this policy.
Sensitive information=
is
subject to greater restrictions
Some personal information we hold is
'sensitive' in that it may relate to a person's state of health and medic=
al
history. The Law also restricts the way we use, store and access tax file
numbers.
Sensitive information is usually needed for applications for life, sickne=
ss
and disability insurance and to manage claims on those products. It may a=
lso
be relevant to loans, finance and other applications. It is Salisbury policy that sensitive infor=
mation
will be used and disclosed only for the purposes for which it was provide=
d,
unless the customer specifically agrees otherwise or the use or disclosur=
e of
this information is allowed by law. Documents asking for sensitive
information will explain this.
Management of personal information
<=
st1:place
w:st=3D"on">Salis=
bury trains its employees and
financial planners who handle personal information to respect the
confidentiality of customer information and the privacy of individuals. <=
st1:City
w:st=3D"on">Salisbury regar=
ds
potential breaches of your privacy very seriously and will impose appropr=
iate
penalties, including dismissal.
Salisbury has appointed a Privacy Officer =
to
ensure that Salisbury's
management of personal information is in accordance with this statement a=
nd
the Privacy Act.
How do we store perso=
nal
information?
Safeguarding the privacy of your information is important to us, whether =
you
interact with us personally, by phone, mail, over the internet or other
electronic medium. We hold personal information in a combination of secure
computer storage facilities and paper-based files and other records, and =
take
steps to protect the personal information we hold from misuse, loss,
unauthorised access, modification or disclosure.
We may, as a requirement of law, need to maintain records for a significa=
nt
period of time. However, when we consider information is no longer needed=
, we
will remove any details that will identify you and/or we will securely
destroy the records.
How do we keep personal information accurate and up-to-date?
<=
st1:place
w:st=3D"on">Salis=
bury endeavours to ensure th=
at the
personal information it holds is accurate and up-to-date. We realise that
this information changes frequently with changes of address and other
personal circumstances. We can generally update your customer information
over the telephone or via email.
=
You have the right to check what pers=
onal
information about you we hold.
Under the Commonwealth Privacy Act, y=
ou
have the right to obtain a copy of any personal information that Salisbury holds about you, and to advise Salisbury of any
perceived inaccuracy.
The Act does set out some exceptions =
to
this.
How do=
you
make a request?
To make a request, you will need to
complete an application form verifying your identity and specifying what
information you require.
We will acknowledge your request within 14 days and respond promptly to i=
t.
We may charge a fee to cover the cost of verifying the application and
locating, retrieving, reviewing and copying any material requested. If the
information sought is extensive, we will advise the likely cost in advance
and can help to refine your request if required.
What if you have a complaint?<=
span
lang=3DEN-AU>
If you consider that any action of Salisbury breac=
hes this
Privacy Policy Statement or the National Privacy Principles or otherwise
doesn't respect your privacy, you can make a complaint. This will be acted
upon promptly.
To make a complaint, please telephone=
us on
02-9241-1220.
If y=
ou are not
satisfied with our response to your complaint, you can telephone the
Commonwealth Privacy Commissioner's hotline on 1300 363 992.
How to contact us?
If you
want to:
•
Make a general enquiry about Salisbury's
privacy policy.
•
Change your personal information.
•
Obtain an application form for access to your personal informatio=
n.
Phone Salisbury on 02=
9241 1220
or contact your financial planner directly.
Alternatively
write to us at:
&nbs=
p;
&nbs=
p; &=
nbsp; &nbs=
p; The
Salisbury Group Pty Ltd
&nbs=
p; &=
nbsp; &nbs=
p;
PO Box 97
&nbs=
p; &=
nbsp; &nbs=
p;
Grosvenor Place
&nbs=
p; &=
nbsp; &nbs=
p;
Sydney
&nbs=
p; &=
nbsp;
&nbs=
p; NSW 1220
&nbs=
p;
Email:
enquiries@thesalisburygroup.com.au
Privacy: Web supplement
This
statement outlines some privacy issues specific to the Salisbury website - www.thesalisburygroup.com.a=
u
Interactive
tools.
The Salisbury
website may provide you with interactive tools designed to help you make =
an
informed choice with certain financial and other decisions. Examples of t=
hese
tools might include budget planners and superannuation calculators.<=
/o:p>
Salisbu=
ry may collect personal info=
rmation
you enter when using the interactive tools on our website.
What
is a Cookie and how does Sal=
isbury
use cookies?
Cookies are small pieces of text stor=
ed on
your computer to help us determine the type of browser and settings you a=
re
using, where you have been on the web site, when you return to the web si=
te,
where you came from, and to ensure your information is secure. The purpos=
e of
this information is to provide you with a more relevant and effective
experience on the Salisbury<=
/st1:place>
web site, including presenting web pages according to your needs or
preferences.
Cookies are frequently used on many websites on the internet and you can
choose if and how a cookie will be accepted by changing your preferences =
and
options in your browser.
You may not be able to access some pa=
rts of
our website if you choose to disable the cookie acceptance in your browse=
r,
particularly the secure parts of the website such as client account queri=
es.
We therefore recommend you enable cookie acceptance to benefit from all t=
he
services on the website.
Technology improvements.
Salisbury is
constantly striving to improve functionality on our website through
technology changes. This may mean a change to the way in which personal
information is collected or used. Any technology changes that may affect =
your
privacy will be notified in this Supplement at the time of the change.
Links=
to
third party websites.
The =
Salisbury websi=
te has
links to external third party websites that may benefit or be of interest=
to
the user, for example various Fund Managers. External websites such as th=
ese
should contain their own privacy statements and we recommend you review t=
hem when
using their websites.
Plea=
se note,
however, that third party websites are not covered by Salisbury's
privacy policy and these sites are not subject to <=
st1:place
w:st=3D"on">Salisbury's privacy standards and
procedures.
|